If the URL isn't lumelabsau.com, it isn't us.
A short verification checklist so you can confirm you're paying the real lab — not a copycat domain.
You're currently browsing:
lumelabsau.com
lumelabsau.com is the only domain we operate. There is no Lume Labs app, no .com mirror, no Telegram-shop, no Instagram DM order desk. Anything else trading under our name is a copy — usually scraped product photos pointed at a fake checkout.
Five things to check before you pay
URL bar reads exactly lumelabsau.com — no extra hyphens, no .shop, .store, .net
Dispatch is via Australia Post Express Post with a tracking number issued from an Australian sender
Every product page links to a public CoA on the Lab Results portal
Open Lab Results →Checkout settles in AUD by Australian bank transfer using the business details and unique reference shown at checkout
Support replies come from @lumelabsau.com addresses — not Gmail, ProtonMail, or look-alike domains
Paid a site that wasn't lumelabsau.com? Contact your card issuer or bank as soon as possible to start a chargeback, and report the URL below so we can chase a takedown.
Report a Suspicious Website
Help us protect customers by reporting sites impersonating Lume Labs.